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SHIPPING & RETURNS

SHIPPING POLICY

All orders are processed within business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We ship products all over India and Internationally and the shipping charges are always on actuals, depending on Weight, Dimensions, distance and International policies for shipping.

 

All our products are Handcrafted and Homemade hence once the order is placed things are prepared accordingly which usually takes week to 10 days time.

 

However few of our signature products takes at least a month time in preparation only.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Neem Seleqtions is not responsible for these charges if they are applied and are your responsibility as the customer.

For customers within India, all prices specified on the website are inclusive of taxes. For customers outside India, duties are not included in the price. Customers are responsible for paying any import duties, custom fees, or local taxes according to the country specific laws,

RETURN & EXCHANGE POLICY

We understand that you may have problems with your order and we are there to help you.

For returns, you can reach out to us via:

1. An email on neem.seleqtions@gmail.com with your order number.

2. Call or WhatsApp on +91-9868751345 and provide your details regarding return.

 

All our products go through rigorous quality checks before release. Hence, we only accept returns if the product is in original and unused condition. Worn-out, used and damaged goods will not be eligible for return or exchange.  A slight variation in colour may be observed due to different monitor/screen quality and will not be considered as a defect. 

Exchanging the product- You can opt for exchange if your product is in new condition. You will be subjected to return shipping charges as mentioned above in point 1 and 2 in this case.

Return Charges- All returns requested for reasons such as "Product not as per your liking/taste will levy a maximum shipping charge of: INR 180 (Per kg of shipment) in accordance with our delivery partner's fee/policies. ( Only for India and outside India shipping charges will be as per actuals)    

Since we prepare everything Fresh and on pre orders, cancellations cannot be afforded. We help underprivileged section of society who earns money by making products for us hence cancellation and changing the orders post ordering will not be possible.

 

Everything is Handcrafted, Homemade and Homegrown and prepared in limited stock hence has no scope of such policies.

REFUNDPOLICY

Refund only applicable if the ordered material is torned / broken. It is always advisable to prepare a video while opening the packet so that refunds can be easily claimed.

 In case the products delivered carry genuine manufacturing/quality defects, you will be required to share a video to our whatsapp number (+91 9868751345) as soon as you unpack the items, and request a return within the next 3 days.

 

The products are only eligible for a refund in cases of a) incorrect deliveries b) damaged goods - Refunds or Exchanges are not allowed in case of colour preferences and change of mind.

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